Reliable Infrastructure Leader

4 days ago

Ghaziabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 14,40,000
Senior Technical Manager

The Site Reliability Engineering (SRE) Technical Manager will lead a team of SREs, ensuring operational excellence and fostering a high-performing team culture.

This role oversees day-to-day operations, technical mentorship, and strategic alignment with organizational goals.

The Technical Manager acts as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery.

Key Responsibilities:

  • Provide leadership and management to a team of SREs, ensuring alignment with organizational priorities and goals.
  • Oversee team operations, including incident management, technical support, and infrastructure maintenance.
  • Act as the primary point of escalation for complex technical issues, collaborating with senior leadership, Quality Assurance, and Product teams as needed.
  • Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
  • Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
  • Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
  • Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.
  • Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
  • Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.
  • Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.
  • Participate in strategic planning and contribute to the continuous improvement of the SRE function.

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