Client Service Operations Specialist

1 day ago

Hyderabad, Telangana, India beBeeOperations Remote Work Freelance Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Client Service Operations Specialist

About the Role

This is a unique opportunity to join our Client Service Operations team as a contractor. As a key member of our team, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects.

You will be responsible for supporting Account Managers in managing ongoing projects, handling client queries in business Japanese, translating and updating internal teams in English for seamless communication.

Responsibilities:

  • Project Management: Collaborate with Account Managers to ensure the successful completion of projects.
  • Client Communication: Handle client inquiries and provide timely responses to maintain high levels of customer satisfaction.
  • Relationship Building: Foster strong relationships with clients by understanding their needs and providing tailored service options.
  • Service Delivery: Prepare service quotations and manage timely invoice submissions according to contracts.
  • Risk Mitigation: Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Process Improvement: Identify and implement improvements in services, processes, and systems.
Requirements

To succeed in this role, you will need:

  • Language Proficiency: N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • Experience: 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
  • Technical Skills: Advanced skills in MS Office, especially in Word and Excel.
  • Communication Skills: Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Adaptability: Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
What We Offer

We offer a dynamic and rewarding work environment where you can grow and develop your skills.

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