Operations Director

1 week ago

Bengaluru, Karnataka, India beBeeoperations Full time US$ 13,00,000 - US$ 16,40,000
Senior Operations Manager

We are seeking a seasoned and strategic Senior Operations Manager to lead and enhance our CRM, loyalty, and campaign operations.

Key Responsibilities:
  • Foster high performance and accountability within a team of Operations Specialists.
  • Manage daily operations, workload distribution, and ensure adherence to SLAs and quality standards.
  • Conduct regular team meetings, performance reviews, and provide ongoing coaching and support.
CRM & Loyalty Platform Oversight & Strategy:
  • Oversight the management, configuration, and optimization of core CRM and Loyalty Management System.
  • Drive strategy for system enhancements, integrations, and workflow automation to improve operational efficiency and data quality.
  • Implement robust data governance, accuracy, and hygiene practices within CRM and related data systems.
Campaign & Promotions Operations Excellence:
  • End-to-end execution lifecycle for complex campaigns, promotions, and loyalty programs, ensuring quality assurance and timely delivery.
  • Develop rigorous QA processes and testing methodologies for all campaign setups, configurations, and data integrations.
  • Establish key operational metrics and dashboards to track performance, identify bottlenecks, and drive improvements.
Process Optimization & Incident Management:
  • Identify opportunities to streamline and automate operational processes for greater efficiency, accuracy, and scalability.
  • Develop, document, and maintain Standard Operating Procedures (SOPs) for all key operational tasks.
  • Own and manage incident response process for marketing operations, ensuring timely resolution, communication, and post-incident reviews.
Technical Governance & Stakeholder Collaboration:
  • Act as primary technical point of contact for operational aspects of CRM, LMS, and campaign delivery platforms.
  • Collaborate closely with Campaign Management, Product, Data, Engineering, and client-facing teams to ensure seamless execution and alignment on operational requirements.
  • Maintain operations that adhere to data privacy regulations and internal governance standards.

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