Senior Business Operations Professional

6 days ago

Solapur, Maharashtra, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Business Operations DirectorKey Responsibilities:
  • A seasoned professional with 10+ years of experience in BPO/BPM and Telecom background is required.
  • Candidates should have a strong background in BPO/BPM and be from a diverse cultural setting.
  • Telecom experience is preferred, but not necessary.
  • Total Experience - 10+yrs.
  • Relevant Experience - 1+ yrs (Manager on paper).
  • Education - Any Graduate or 4 years Diploma.
  • Shifts - US (24x7).
  • 5 days working.
  • Handling AM's & TL's.
Requirements:
  • College degree in Business Management/Administration or equivalent combination of education and directly related experience.
  • 4 or more years of directly related experience, including 2 or more years of supervisory experience.
  • Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
  • International Voice Experience; having Outbound experience will have an added advantage.
  • Shall operate in US shift timings, and would be required to stretch as and when required.
  • manager level into Telecom Domain for International contact center, US.
  • Appropriate communication and escalation of client issues to multiple levels of site and Operations management.
  • Client strategies to meet client/corporate goals and objective.

The ideal candidate will have excellent problem-solving skills, be able to work under pressure and prioritize tasks effectively.

They will also have a passion for delivering exceptional customer service and be willing to go above and beyond to ensure customer satisfaction.

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