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Lead Servicenow Solution Specialist

2 weeks ago

Shimoga, Karnataka, India beBeeServicenow Full time ₹ 17,88,000 - ₹ 23,45,000

Job Title: Servicenow Solutions Lead

About the Job

We are seeking an experienced Servicenow Solutions Lead to join our team. As a key member of our organization, you will be responsible for leading the design and implementation of Servicenow solutions that meet the needs of our clients.

Your responsibilities will include:

  • Engaging with stakeholders to understand user stories and determine requirements.
  • Designing solutions that balance configuration and customization, prioritizing out-of-the-box functionality.
  • Developing and customizing Servicenow applications, supporting the rollout of new applications and modules.
  • Configuring Application UIs and Workflows to optimize business processes.
  • Demonstrating expertise in application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Creating custom reports and dashboards with supporting metrics and KPIs, adhering to best practices and focusing on instance performance.
  • Collaborating with Servicenow administrators and developers to develop global solutions.
  • Maintaining consistency in code alignment across instances and promoting clean code practices.
  • Proactively identifying system deficiencies and providing solutions to remediate them.
  • Ensuring consistent configuration across development, testing, and production environments.
Requirements

To succeed in this role, you will need:

  • 6+ years of experience working in a design and development role for the Servicenow Platform.
  • 2+ years of experience as a Servicenow administrator.
  • Experience transitioning technology from locally focused to centralized technology service organizations.
  • Expertise in ITSM functions and modules within Servicenow.
  • Understanding of RESTful Web Services and APIs.
  • Knowledge of IT and Security management best practices (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience developing solutions in JavaScript and GlideRecord.
Benefits

This is an exciting opportunity to join our dynamic team in Shivamoga, offering opportunities to grow and contribute to a forward-thinking organization.

About Us

We are committed to delivering high-quality solutions that meet the evolving needs of our clients. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this challenging and rewarding opportunity.