
Baby Product Customer Care Specialist
4 days ago
About Our Company:
We are a tech startup that creates innovative baby products.
Our first product is a smart crib for babies from 0 to 24 months old.
The cradle comes with an integrated baby monitor that detects early signs of wake-up, learns from the baby's sleep patterns and starts rocking along with soothing music to calm the baby back to sleep – just like a mother.
We aim to reimagine the baby nursery to make it intelligent, intuitive and delightful. We're passionate about our people, customers, values and culture.
Responsibilities- BUILD and nurture strong customer relationships through exceptional communication skills.
- Listen, empathize and assist customers in achieving their goals promptly.
- Manage incoming chats and emails, handle follow-up chats and emails, and address customer issues swiftly.
- Gain comprehensive knowledge of our business model to answer customer-related inquiries effectively.
- Provide top-notch customer support and demonstrate our value to customers every day.
- Bachelor's degree in English, Journalism or a related field is preferred.
- Excellent multitasking skills to handle multiple responsibilities simultaneously.
- Exceptional written English communication skills.
- A positive, polite, confident, sincere and friendly disposition when interacting with customers.
- Ability to solve problems quickly and think on your feet during stressful customer interactions.
- Flexibility to adapt to a fast-paced environment and grow with the company.
- An eye for detail to ensure accuracy in customer interactions.
- Knowledge of CRM software is beneficial.
- Minimum 2 years of experience in customer-facing roles.
Note: The above requirements may vary based on the role and position.
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