
Market Insights Specialist
3 days ago
We strive to create meaningful experiences that drive customer satisfaction.
\Key Responsibilities:
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- Prepare and maintain performance metrics reports to track key trends.\
- Analyze customer data to identify patterns, gaps, and opportunities for growth.\
- Engage with customers directly through calls to capture feedback and understand their pain points.\
- Provide actionable insights to internal teams to enhance overall customer satisfaction.\
- Collaborate with cross-functional teams to ensure data accuracy and consistency.\
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- Develop and maintain accurate performance metrics dashboards.\
- Lead customer engagement initiatives to improve customer experience.\
- Enhance reporting capabilities to inform business decisions.\
- Establish data-driven decision-making processes.\
- Drive continuous improvement in customer service.\
- Implement effective communication strategies to engage stakeholders.\
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Requirements:
\- \
- Minimum 6 months of experience in data analysis or MIS.\
- Strong analytical mindset with problem-solving ability.\
- Proficiency in Excel (basic to advanced).\
- Good communication skills with the ability to connect empathetically with customers.\
- A customer-first mindset and eagerness to contribute to continuous improvement.\
- Ability to collaborate effectively in a team environment.\
- Strong organizational and time management skills.\
- Capacity to adapt to changing priorities and deadlines.\
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About Us:
\We are committed to delivering solutions that truly make a difference.
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