Telephony and Network Solutions Expert
4 weeks ago
Telephony and Network Solutions Expert
We are seeking a skilled Telephony and Network Solutions Expert to design, implement, and maintain SIP trunking connectivity for our contact center customers. The successful candidate will have a deep understanding of TCP/IP networking and SIP, as well as excellent customer-facing presentation skills.
Key Responsibilities:
- Design and implement SIP trunking connectivity for contact center customers
- Maintain and support existing SIP trunking connectivity
- Collaborate with partners to deliver high-quality solutions
- Provide customer-facing presentations and generate design documentation
Requirements:
- Bachelor's degree in telecommunications, electronics engineering technology, computer science, or a related field
- 6-10 years of experience in the IT industry with 2+ years of VOIP/telephony expertise
- Working knowledge of scripting languages such as Perl, PHP, and C++
- Networking certifications: CCNA/CCNP/CCIE or JNCIE
- Knowledge of Cisco Systems (UCM, CUBE), Juniper Networks, and other telecom/network architecture
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