Digital Transformation Expert
2 weeks ago
At UPDOT, we are seeking a highly skilled Digital Transformation Expert to join our team. In this full-time role, you will be responsible for managing client relationships, understanding their needs, and delivering high-quality services and solutions.
About the Role:
The Digital Transformation Expert will collaborate with internal teams to ensure seamless project delivery, foster strong client relationships, and identify opportunities for growth within existing accounts.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients.
- Foster trust and rapport to ensure long-term partnerships.
- Account Operations:
- Oversee project delivery and ensure alignment with client objectives.
- Collaborate with internal teams to address client needs proactively.
- Strategic Growth:
- Identify opportunities to expand service offerings within accounts.
- Present proposals and negotiate contracts for additional services or products.
- Performance Monitoring:
- Track account performance against key performance indicators (KPIs) such as engagement, retention, and satisfaction.
- Address concerns or risks promptly to maintain a high-quality experience.
Qualifications:
- Strong client relationship management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Problem-solving and decision-making skills.
- Knowledge of digital marketing and brand management.
- Ability to work effectively in a team environment.
- Experience in account management or related field.
Package Details:
The salary for this role ranges from ₹3.6 to ₹5.4 lakhs per annum.
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