Digital Transformation Expert

3 days ago


India UNIVERSAL E-BUSINESS SOLUTIONS, LTD Full time
Job Summary

We are seeking a highly skilled Digital Transformation Expert to join our team at Universal E-Business Solutions, LTD. As a key member of our team, you will be responsible for implementing and delivering IT-focused ServiceNow solutions to our clients.

About the Role
  • Support projects to implement IT focused ServiceNow solutions in client environments - aligning with ServiceNow Implementation and Technical Best Practices.
  • Participate in and provide guidance during process mapping, functional design, and analysis workshops.
  • Work with business process owners/SMEs to develop technical solutions including validation of customer requirements with regards to needs vs. wants.
  • Lead the delivery of ServiceNow solutions through estimation of effort, creation of user stories all based on and considering ServiceNow and process design best practices and standards.
  • Support testing of implemented solutions.
Requirements
  • You have 4+ years of broad ServiceNow experience across the platform.
  • Platform upgrades, patches, etc.
  • Custom Applications.
  • Mobile Platform.
  • Virtual Agent.
  • Ability to configure ServiceNow discovery and Service Mapping to discover infrastructure components.
  • Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.).
  • Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SCCM, Workday, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices).
  • Advanced knowledge of JavaScript, Angular, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, HTML).
  • Demonstrated work history with Agile development methodology.
What We Offer
  • A competitive salary range of $120,000 - $180,000 per year, depending on location.
  • A dynamic and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.


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