
Customer Experience Specialist
3 days ago
**Exceptional Customer Experience Expert Wanted**
In this groundbreaking role, you'll play a pivotal part in shaping our user's journey. As an exceptional customer experience expert, you'll be responsible for delivering unparalleled support and guidance to our users.
As the primary point of contact, you'll handle a wide range of customer inquiries via chat, calls, and email. You'll provide empathetic and personalized assistance, resolving complaints and addressing concerns with ease.
Key responsibilities include:
- Responding promptly to customer inquiries regarding app usage, account issues, payments, and services.
- Providing insightful guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshooting and resolving complex customer issues, escalating cases when necessary.
- Maintaining accurate records of customer interactions and feedback for process improvement.
- Collaborating with cross-functional teams (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.
To succeed in this role, you'll need excellent verbal and written communication skills in English and Hindi, as well as strong problem-solving, multitasking, and conflict-resolution abilities.
Required qualifications include:
- Bachelor's degree in any discipline (Business Administration or Communication preferred).
- 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
- Familiarity with CRM tools (Salesforce or ZOHO preferred).
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