Operations Efficiency Expert

2 days ago


Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 15,60,000 - ₹ 26,11,200

Job Title:

 

A dynamic and innovative Business Operations Specialist is needed to drive seamless client onboarding, coordination with telecom operators, and monitoring of messaging traffic for operational efficiency and customer satisfaction.

  • Responsibilities:

 

  • Client Onboarding:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

  • Traffic Assurance:

Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets, ensuring timely achievement.

  • Telco Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and obtain RFPs.

Work closely with telco account managers to resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics:

Publish daily performance reports for review, highlighting deviations.

Monitor customer traffic, identify reasons for growth or dips, and highlight opportunities for corrective action with the sales team.

Identify potential opportunities and publish them.

  • Collaboration:

Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.

  • Process Improvement:

Identify opportunities for process improvement and contribute to enhancing support team efficiency.

  • Documentation:

Create and maintain detailed documentation of SOPs for regular operations.

The ideal candidate will have a bachelor's/master's degree, hands-on experience/knowledge of CPaaS, A2P SMS, RCS, and SQL, advanced Excel, and PowerPoint presentation skills.

We offer impactful work, tremendous growth opportunities, and an innovative environment with a world-class team.



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