IT Service Management Professional

1 week ago

Gurgaon, Haryana, India beBeeExpert Full time
ServiceNow ITSM Specialist

Design and lead the implementation of IT Service Management (ITSM) practices utilizing ServiceNow.

Collaborate with IT leadership, cross-functional teams, and project managers to plan and develop scope, deliverables, resources, work plan, budget, and timing for new initiatives.

Maintain in-depth knowledge of ServiceNow capabilities and constraints.

Understand stakeholder requirements and advise on design and strategy of the ServiceNow Portal, providing technical input.

Minimize platform customization and leverage out-of-the-box features to meet user requirements.

Work closely with development teams to implement requirements within committed timeframes and desired quality.

Continuously explore new ServiceNow features and strive for improvements in existing setups.

Coordinate complex issue management as the Portal service delivers benefits.

Define technical solutions aligned with client business problems at an architectural and design level.

Advise on integrating ServiceNow with other applications and toolsets.

Provide strategic guidance to teams and project managers.

Personal Growth Opportunities:

  • Participate in an international, multicultural, and diverse team
  • Work independently
  • Work creatively
  • Qualifications:
  • Masters or Bachelor's degree in IT or Computer Science
  • Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools is advantageous.
  • Superior written and oral communication skills.
  • 7-9 years of experience in a similar role with hands-on experience in:
  • ServiceNow integration with different systems
  • CMDB design principles with a focus on CSDM model
  • Agile Service Management (release and deployment strategies)
  • ServiceNow architecture understanding and technical support documentation skills
  • Understanding of ServiceNow coding and design standards
  • Able to evaluate constraints, risks, and dependencies
  • Proactive in reporting issues and risks, participating in team meetings, sharing ideas, and improving the platform
  • Strong interpersonal communication and consultation skills with the ability to present ideas in a user-friendly language.
  • ServiceNow Certifications (Administrator and Implementation Specialist) are preferred
  • Implement based on good design principles, evaluating potential issues and possible solutions
  • Expected to research, self-study, and attain/retain accreditations on ServiceNow
  • Experience working in a team-oriented, collaborative global environment

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