Systems Technical Specialist

3 days ago

Coimbatore, Tamil Nadu, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000

As a key player in our team, you will play a pivotal role in resolving technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform.

The successful candidate will be committed to providing exceptional customer support experiences, utilizing skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

To excel in this role, you should have a solid understanding of the software platform and its core functionalities, as well as experience with diagnostic tools to isolate the potential cause of the issue.

Additionally, you will need to manage and resolve challenging issues assigned to you, but may need to coordinate assistance from additional teams for more complex cases. Creative problem-solving, a collaborative nature, and flexibility will be essential to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

  • Bachelor's degree in computer science or related field
  • 2+ years providing customer-facing technical support (ITOM applications)
  • Good communication skills
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting, and PowerShell
  • Ability in server administration across OS platforms (Windows/Unix)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
  • Experience with troubleshooting tools such as Wireshark, Traceroute

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