Quality Assurance Specialist

3 days ago

Belgaum, Karnataka, India beBeeQuality Full time ₹ 40,00,000 - ₹ 80,00,000

Job Role: Quality Assurance Specialist

We are seeking a skilled Quality Assurance Specialist to ensure the highest standards of quality in customer interactions.

  • This role involves performing audits and assessments to evaluate associate performance, monitoring calls and emails for technical accuracy, customer service, and adherence to policies.

To succeed in this position, you must have exceptional skills and qualities.

  • Ability to complete Call Monitoring and Feedbacks as per SLA or Internally defined.
  • Performs call monitoring and provides trend data to the concerned team.
  • Understands process/function goals and helps the team achieve them.
  • Conducting Calibration Sessions and initiating Action Plans for reducing Variance.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Multitasking and time management skills.
  • Ensure Adherence to Process Quality SLAs.
  • Coordinating with clients on process-related issues & updates.
  • Takes others' perspectives into account when communicating, negotiating, or presenting arguments.
  • Listens & clearly presents information.
  • Demonstrate expertise in functional knowledge and the ability to apply them in aligned projects.

For this role, we require:

  • More than 1+ year of experience in collections processes.
  • Preferred 3rd Party or 1st Party Collections experience.
  • Self-motivation and self-starter abilities.
  • Attention to detail, time management, and decision-making skills.
  • Vigilant in following up to ensure that developed plans addressing issues and problems have been implemented.
  • Demonstrate flexibility and a sense of urgency.
  • Adaptability to change and successfully set and adjust priorities as needed.
  • Ability to multitask and operate in a fast-paced, team environment.
  • Creative ability & writing proficiency.

The ideal candidate should possess:

  • Bachelor's degree.
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.

If you meet these requirements and are interested in this opportunity, please submit your resume for consideration.

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