Technical Service Lead
5 days ago
Vytal Controls Pvt Ltd is a leading organization dedicated to the design, manufacturing, supply, and after-sales service of control valves, safety valves, desuperheaters, and other industrial valves. Our factory is based in Kubadthal Village, Ahmedabad, while our corporate office is located on S.G. Highway, Near Rajpath Club, Ahmedabad.
Job DescriptionWe are seeking an experienced Sr. Service Engineer who can excel in our After Sales Department for products such as control valves, safety valves, desuperheaters, self-actuated pressure-reducing valves, pressure-reducing stations, and pressure-reducing cum desuperheating stations.
The ideal candidate will be responsible for handling installation, commissioning, and site complaints related to our supplied products. Their primary goal will be to meet and surpass customer expectations for product performance, driving rapid and sustainable growth for our company.
Key Responsibilities:
- Managing installation and commissioning calls.
- Handling maintenance and repair calls at sites and shop-floors.
- Providing technical support to customers.
- Maintaining detailed records of customer support tickets.
- Preparing service reports against each ticket.
- Ensuring all service records are accurate and up-to-date.
- Building strong relationships with customers through reliable and prompt services.
- Gathering feedback from customers on product performance.
- Contributing to the development of new service strategies and processes.
Requirements
- A minimum of 3 years of experience as a service engineer in control valves, safety valves, or similar products.
- Proficiency in Gujarati, Hindi, and English.
- Faster learning speed and passion for troubleshooting.
- Self-motivation with a results-driven approach.
- Flexibility in traveling across India and abroad.
- Ability to adapt working hours according to client emergencies.
- Active involvement in production when there are no service calls.
The estimated salary range for this role is between ₹8 lakhs to ₹12 lakhs per annum, depending on qualifications and experience.
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