ServiceNow Developer and ITIL Specialist
3 weeks ago
Tata Consultancy Services is seeking a skilled ServiceNow Developer and ITIL Specialist to join our team. As a key member of our ServiceNow development team, you will be responsible for designing and developing solutions within the ServiceNow environment to support ITIL processes.
Key Responsibilities:
- Design and develop solutions within ServiceNow environment to include modifications of applications, Forms, Workflows/Flows and interfaces supporting ITIL customer
- Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets
- Develop and configure Notifications, UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
- Develop standards, process and support and maintenance of existing environment
- Develop use-case scenarios for Testing
- Assist with analyzing and converting business requirements to system requirements
- Work with stakeholders to design testing strategies for development, QA and UAT environments
- Working knowledge of ServiceNow release upgrade process for implementation
- Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case managements, Service Portal, Asset Management, CMDB, Discovery, Performance Analytics, ITBM
- Integrate ServiceNow applications with third applications using REST/SOAP APIs
- Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
- Require strong debugging and troubleshooting skills
- To be proficient in understanding the end to end deployment process
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