ServiceNow Developer and ITIL Specialist

3 weeks ago


India Tata Consultancy Services Full time

Tata Consultancy Services is seeking a skilled ServiceNow Developer and ITIL Specialist to join our team. As a key member of our ServiceNow development team, you will be responsible for designing and developing solutions within the ServiceNow environment to support ITIL processes.

Key Responsibilities:

  • Design and develop solutions within ServiceNow environment to include modifications of applications, Forms, Workflows/Flows and interfaces supporting ITIL customer
  • Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets
  • Develop and configure Notifications, UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
  • Develop standards, process and support and maintenance of existing environment
  • Develop use-case scenarios for Testing
  • Assist with analyzing and converting business requirements to system requirements
  • Work with stakeholders to design testing strategies for development, QA and UAT environments
  • Working knowledge of ServiceNow release upgrade process for implementation
  • Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case managements, Service Portal, Asset Management, CMDB, Discovery, Performance Analytics, ITBM
  • Integrate ServiceNow applications with third applications using REST/SOAP APIs
  • Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
  • Require strong debugging and troubleshooting skills
  • To be proficient in understanding the end to end deployment process

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