Ecommerce Technical Implementation Specialist
2 weeks ago
We are seeking a highly skilled Ecommerce Technical Implementation Specialist to join our team at Netcore Unbxd. This role is an excellent opportunity for innovators, problem solvers & learners who want to build their career in the e-commerce space.
About the Job:
The successful candidate will lead the implementation of Netcore Unbxd products for various Ecommerce clients located across the globe. You will oversee the entire project lifecycle including setup, test, launch, and post-launch activities.
Key Responsibilities:
Main Point of Contact
Act as the main point of contact for clients, managing relationships and ensuring successful implementation of e-commerce optimization and Netcore Unbxd solutions.
Technical Implementation
Lead the technical implementation process, applying strong project management skills and technical expertise to ensure projects are delivered on time, within scope, and with high quality.
Client Collaboration
Collaborate with clients to transform feedback into actionable improvements, running tests and refining features based on customer needs and business goals.
Deployment and Review
Oversee the technical aspects of client deployments, ensuring accurate documentation and providing technical guidance to ensure seamless delivery.
Problem Solving
Troubleshoot and resolve complex technical issues, collaborating with engineering teams to deliver innovative and scalable solutions.
Cross-Functional Teamwork
Evangelize new product features to clients, ensuring smooth adoption and addressing technical challenges during implementation.
Data Analysis
Utilize data analytics to help clients scale Netcore Unbxd solutions, analyzing customer behavior and product usage to inform decisions and improve performance.
Communication
Provide customer feedback on product features and performance to Product Management and Engineering teams, ensuring the continuous improvement of the Netcore Unbxd offerings.
Requirements
- BE/BTech degree in Software Engineering or related field.
- Experience in a customer-facing role, preferably in a SaaS company, with expertise in customer success and account management.
- Proven ability to manage both large and small customer accounts with tailored approaches, building long-term relationships.
- Strong problem-solving skills with the ability to analyze and resolve customer issues effectively, collaborating with technical teams as needed.
- 4+ years of experience in Technical Project Management, including expertise in Agile methodologies and tools like JIRA, Trello
- Exceptional communication skills for managing international customers and articulating technical concepts to non-technical stakeholders.
- Strong data-driven decision-making skills, with the ability to analyze customer feedback and product metrics using tools like Google Analytics, Tableau.
- Skilled in using project tracking toolsand familiar with version control systems and software development lifecycle.
- Experience with cloud-based systems like AWS, GCP, Azure and SaaS applications, ensuring smooth product delivery and customer success.
Estimated Salary: $120,000 - $180,000 per year
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