Expert Medical Equipment Technician

2 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 23,00,000
Job Title:

Customer Service Specialist

Job Description:

Our organization seeks a highly skilled Customer Service Specialist to provide exceptional customer support and maintain strong relationships with client representatives. The ideal candidate will possess excellent communication skills, be able to troubleshoot complex issues, and work effectively in a fast-paced environment.

Key Responsibilities:
  • Maintain all models specific to medical equipment
  • Perform total system level troubleshooting on complex multi-symptom problems
  • Daily interface with healthcare professionals and technicians on equipment status issues
  • Ensure customer satisfaction and primary customer satisfaction
  • Assist in the growth and direction of business in assigned geographic areas
  • Responsible for warranty and PMS contract cost control
  • Administration: complete all administrative tasks on time, ensure timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Installation: lead complex and multifunctional rooms, share best practices, maintain effective quality systems and programs compliant with ISO 9001 standard
Required Skills and Qualifications:
  • Bachelor's degree in Electrical, Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
  • 5 years of experience in servicing medical equipment like MR, CT, etc.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Ability to document, plan, market, and execute programs
  • Flexibility to work in any location assigned
Benefits:
  • Strong oral and written communication skills
  • Proficiency in English
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation
  • Plans and organizes work effectively

Our organization is an Equal Opportunity Employer where inclusion matters. We expect all employees to live and breathe our behaviors, to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership - always with unyielding integrity.

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