
Digital Building Services Architect
5 days ago
We are seeking a visionary Service Delivery Design Leader to spearhead the development and implementation of our Global Model for Digital Building Service Delivery & Execution.
- Develop a comprehensive framework, process, technology, and support structure for execution at central hubs and key countries.
- Lead the design for services delivery, building a vision on services delivery for the digital buildings scope.
- Influence new service offers with offer managers to define onboarding & operations delivery models.
- Develop service strategies related to tools & technology, systems & processes, local & remote delivery.
- Identify address service delivery inefficiencies and propose solutions to reduce them.
- Leverage the use of central services such as Connected Service Hub (CSH) and Global Engineering Center (GEC).
- Collaborate with country delivery teams to capture as-is situations on tools, practices & areas of improvement.
- Harmonize service delivery practices, as it relates to globally defined service offers.
- Identify and publish recommended resource blueprints for services.
- Align delivery models with customer success best practices.
- Establish a global community of practitioners on services delivery & operations, animating on a regular basis.
- Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution.
- Identify and qualify digital technologies to maximize execution efficiency, streamline workflows, and standardization.
- Support the design of digital customer & service delivery experiences, spanning strategic & low-touch accounts.
- Collaborate with Global Services teams to leverage existing blueprints for EcoCare services across other BUs.
- Collaborate with Global CSH leaders on operations improvement, service expansion, and competency development in the CSH.
- A strong background in services delivery in building technologies, driving transformations.
- Knowledge of build services delivery blueprints, operating model designs, and process flows.
- Exceptional critical thinking skills and ability to make fast-informed decisions, challenging the status quo.
- Ability to develop business cases, growth plans, strategy, and animate communities.
- Proficient at building networks and collaborating with global cross-functional teams.
- 5+ years of experience in building management services or business development or service delivery.
- Prior experience in building automation technologies is strongly desired.
- Willingness to travel: 10%.
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