Customer Service Training Specialist

2 weeks ago


Ghaziabad, Uttar Pradesh, India beBeeCustomerServiceTrainer Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a highly skilled Customer Service Trainer to join our team.

The ideal candidate will have a proven track record of delivering effective training programs that drive results and improve customer satisfaction. They will be responsible for designing and implementing training content, conducting regular performance audits, and identifying areas for improvement.

  • Develop process notes and training content to support the growth and development of our customer service team
  • Conduct regular performance audits to identify areas for improvement and develop targeted training programs to address knowledge gaps
  • Design and deliver high-quality training programs that meet the needs of our customer-facing teams
  • Provide coaching and feedback to employees to ensure they have the skills and knowledge required to deliver exceptional customer service
  • Work collaboratively with cross-functional teams to implement process changes and ensure seamless integration

Requirements:

  • Proven experience in training delivery and design, with a minimum of 4-5 years' experience in a similar role
  • Strong understanding of adult learning principles and ability to apply them in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to analyze data and make recommendations for improvements
  • Proficient in Microsoft Office and other relevant software applications

As a key member of our team, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of our organization.



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