Telecom Operations Specialist

4 days ago

India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:
As a seasoned Operations Manager, you will play a pivotal role in driving customer experience metrics and streamlining departmental activities. This is an exciting opportunity to leverage your expertise in process improvement, workflow monitoring, and team coordination to deliver exceptional results.

Key Responsibilities:
• Drive customer experience metrics
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
• Collaborate with other internal support teams to ensure seamless production by the operations team

Requirements:
• Min 5 years of experience and currently working as AM for Telecom process
• Graduate Must
• Diversity profiles only
• Good knowledge of MS Office
• Coaching and feedback skills
• Flexibility to work in shifts

Benefits:
This role offers a unique blend of challenge and opportunities for growth. As a key member of our team, you will have access to comprehensive training programs, collaborative work environment, and opportunities to develop your leadership skills.

About Us:
We are a leading provider of customized Business Process Management (BPM) services. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various verticals.

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