Chief Technical Liaison

15 hours ago

Anand, Gujarat, India beBeeSupport Full time ₹ 20,00,000 - ₹ 30,00,000
Technical Support Specialist

We're on a mission to improve the way organizations work. Using AI and automation, we're streamlining complex tasks, so teams can focus on better outcomes.

We're a team of industry experts who have built several successful products for healthcare and IT, and are now working on the most meaningful projects of our lives.

Collections, we impact improvements in care quality by freeing up healthcare teams from burdens of compliance and regulations.

The Technical Support Specialist plays a vital role in facilitating efficient technical support services.

  • Serve as the primary contact for clients seeking tech issues, triage and assign tickets to appropriate resources/teams.
  • Monitor support/ticket queues and provide timely response, updates,and resolution of client inquiries and production issues.
  • Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster.
  • Act as the incident captain in case of production incidents.
  • Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume, to identify areas for improvement.

The Technical Support Specialist serves as the central point of contact for clients and internal teams on support-related inquiries.

Key Responsibilities:

  • Collaborate with cross-functional teams, such as technical support, delivery team, and client success to facilitate knowledge sharing, client communication and issue resolution.
  • Maintain regular communication with clients, providing updates on the status of their inquiries and ensuring a high level of client satisfaction.
  • Act as a liaison between clients and internal teams, conveying client feedback, needs, and expectations to relevant stakeholders.

Responsibilities also include:

  • Maintain accurate records of client interactions, support activities, and issue resolutions in a ticketing system.
  • Analyze client feedback and support data to identify trends, recurring issues, and areas for improvement, and create or update documentation for faster issue resolution.
  • Create MIS presentations, reports and dashboards on production issues and client inquiries.

Required Skills and Qualifications:

  • Expected experience: 12+ years with at least 5 years experience managing a support team.
  • Previous experience in a tech and client support or coordination or management role within a SaaS/technology solutions team.
  • Experience in handling 24/7 support and working with geographically dispersed teams.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical individuals.
  • Problem-solving skills and the ability to analyze information to identify root causes and recommend appropriate solutions.
  • Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
  • Proficiency in using support tools and systems, such as ticketing systems, CRM software, and knowledge bases.
  • Ability to work well in a team environment, collaborating with colleagues and stakeholders at various levels.
  • Flexibility and adaptability to work in a fast-paced and dynamic environment.
  • ITIL certification is a plus.

  • Customer Experience Liaison

    20 hours ago

    Anand, Gujarat, India beBeeClient Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Overview:We are seeking a skilled Customer Experience Liaison to play a critical role in delivering exceptional customer service and support.About the Role:This position will be responsible for bridging the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.The ideal...

  • Chief Operations Manager

    20 hours ago

    Anand, Gujarat, India beBeeEngineering Full time ₹ 18,00,000 - ₹ 25,50,000

    Job Title: Chief Operations ManagerWe are seeking a highly skilled and experienced Chief Operations Manager to lead our engineering operations across hospitality assets. The successful candidate will ensure smooth functioning of all technical systems, regulatory compliance, preventive maintenance, energy efficiency, and team performance.Key...

  • Technical Operations Manager

    5 days ago

    Anand, Gujarat, India beBeeMarine Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Technical SuperintendentRole OverviewThe technical superintendent is responsible for overseeing the technical management of vessels, conducting regular inspections, and ensuring efficient and safe vessel operations.Key ResponsibilitiesOversight of vessel maintenance and repairConducting inspections to ensure compliance with maritime...

  • Chief Technical Architect

    4 days ago

    Anand, Gujarat, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job TitleThe Director of Engineering will lead the engineering team and be responsible for creating detailed technical task lists, providing technical guidance, and enforcing Digital Harbor standards and best practices.This role demands a significantly experienced and confident professional with relevant full product lifecycle capabilities, who can...

  • Senior Technical Operations Manager

    5 days ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Senior Technical Operations ManagerJob OverviewThe Sr. Technical Superintendent is responsible for overseeing the technical management and maintenance of assigned vessels, ensuring their safe, efficient, and cost-effective operation.Key Responsibilities:Vessel Maintenance & Performance: Monitor and manage the maintenance, repairs, and overall...

  • Chief Technical Leader

    5 days ago

    Anand, Gujarat, India beBeeEngineering Full time ₹ 17,25,000 - ₹ 24,25,000

    Our mission is to create a better future for sleep technologyJob Description:We are seeking an exceptional Engineering Manager to lead our engineering team in building and scaling complex products and integrations. As part of our team, you will have the opportunity to work on cutting-edge technologies and make a meaningful impact in people's lives.Key...

  • Technical Operations Lead

    5 days ago

    Anand, Gujarat, India beBeeProject Full time ₹ 15,00,000 - ₹ 20,10,000

    About the JobWe are seeking an experienced Technical Project Manager (TPM) to lead and manage technology-driven projects from initiation to delivery.Key Responsibilities:Lead end-to-end project execution including planning, scheduling, tracking, and delivery.Define project scope, goals, deliverables, and timelines.Ensure alignment of business requirements...

  • Chief Architect

    20 hours ago

    Anand, Gujarat, India beBeeTechnology Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: Chief Technology OfficerAre you ready to embark on a founder's journey and shape the future of wealth in India?We are a seed-stage startup with a compelling vision, building a compliant system that democratizes intelligent investing.This is your chance to be the foundational technology leader who crafts this journey from the ground up. To lead,...

  • Chief General Manager

    6 days ago

    Anand, Gujarat, India Roadshield Pvt Ltd Full time

    Job Title Chief General Manager CGM Company Road Shield Pvt Ltd Location Anand with on-site travel across India Number of Openings 1 Travel Required as per project needs Short Role Overview The CGM is responsible for overseeing the complete operations execution and progress of all project sites across India This senior...

  • Chief Technical Operations Specialist

    2 days ago

    Anand, Gujarat, India beBeeBusiness Full time ₹ 12,99,999 - ₹ 19,99,999

    We are seeking a highly skilled Technical Business Analyst to fill this key role.The ideal candidate will have a strong background in technical analysis and business acumen, with a minimum of 3+ years of relevant experience.Key Responsibilities:Develop and maintain advanced SQL queries to support business requirements.Collaborate with cross-functional teams...