Senior Technical Solutions Expert

3 days ago

Malappuram, Kerala, India beBeeService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Service and Support Specialist

Job Summary:

We are seeking a highly skilled and experienced Service and Support Specialist to join our team. The successful candidate will be responsible for providing exceptional service support for computer systems and large format printing solutions.

The ideal candidate will have a minimum of 2 years of experience in service and maintenance of computers, printers, or large technical equipment. They will possess strong problem-solving skills and the ability to work independently in the field.

Key Responsibilities:
  • Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
Qualifications:
  • Education:
  • Any degree (Engineering, Science, IT, Computer Applications, etc.)
  • Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience:
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.
Why Work With Us?
  • Work with cutting-edge Epson large format printer technologies.
  • Hands-on experience with computer systems and high-end industrial equipment.
  • Opportunity to grow into advanced technical support and service management roles.
  • Competitive compensation and benefits package.
  • Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

Kindly submit your application by contacting us directly.

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