
Creative Client Solutions Leader
3 days ago
Creative Client Solutions Leader
About the Role:We are seeking a seasoned Creative Client Solutions Leader to spearhead our client servicing initiatives.
The ideal candidate will be responsible for developing and communicating innovative Annual Operating Plans, adapting to changes in client needs or digital platform policies.
Key Responsibilities:- Strategic Planning and Communication:
- Collaborate with internal teams to develop compelling concepts for client pitches.
- Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.
- Create case studies and success stories highlighting achievements and impact of the branch/cluster's work.
- Brand Positioning and Differentiation:
- Develop brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
- Client Relationship Management:
- Build and maintain strong relationships with clients to ensure client renewals and upsells.
- Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
- Establish clear benchmarks and review timelines to ensure client satisfaction.
- Performance Analysis and Reporting:
- Evaluate marketing success through social media reports identifying improvement areas and demonstrating value to stakeholders.
- Resource Planning and Contract Management:
- Update resource planning quarterly and ensure timely contract renewals addressing obstacles proactively.
- Financial Management:
- Maintain monthly client profit-and-loss statements ensuring billing targets are met.
- Team Management and Development:
- Conduct regular team meetings providing feedback and mentoring teams for proactive problem-solving.
- Structure training programs with the Learning and Development team to improve work quality and specific competencies.
We are a forward-thinking organization dedicated to delivering exceptional client experiences.
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