Data Operations Support Lead

13 hours ago

Thāne, Maharashtra, India beBeeCloudSupport Full time ₹ 1,50,00,000 - ₹ 1,80,00,000
Job Description

This role is responsible for overseeing the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps. The successful candidate will manage the monitoring and maintenance of Azure SQL databases and AKS deployments.

The ideal candidate will have experience in leading and mentoring a team of engineers, providing technical guidance to resolve complex issues, and optimizing workflows. They will also be responsible for assigning tasks, tracking progress, and ensuring SLA compliance for support tickets.

Key Responsibilities
  • Team Leadership:
    • Familiarity with ITIL processes and incident management frameworks.
    • Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
    • Provide technical guidance to resolve complex issues and optimize workflows.
    • Assign tasks, track progress, and ensure SLA compliance for support tickets.
  • Technical Oversight:
    • Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
    • Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
    • Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
  • Incident Management and Escalation:
    • Serve as the escalation point for critical incidents and production issues.
    • Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
    • Drive effective communication with stakeholders on incident status and resolution timelines.
  • Process Optimization and Automation:
    • Identify and implement improvements in support processes to enhance efficiency and reliability.
    • Leverage automation tools to reduce manual intervention and streamline operations.
  • Collaboration and Stakeholder Management:
    • Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
    • Provide regular updates and reports to leadership and stakeholders on support performance metrics.
  • Documentation and Knowledge Sharing:
    • Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
    • Conduct training sessions and knowledge-sharing workshops for the support team.

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