Leading Quality Assurance Expert

17 hours ago

Kannur, Kerala, India beBeeTeam Full time ₹ 1,55,00,000 - ₹ 1,85,00,000
Quality Assurance Team Manager Job

The position of Quality Assurance Team Manager is a leadership role that requires strong analytical skills, team management experience, and the ability to work closely with stakeholders across geographies.

This role involves managing a team of quality assurance analysts, overseeing quality assurance activities, and ensuring the accuracy, consistency, and completeness of audit findings for complex underwriting cases. The ideal candidate should have a proven track record of leading high-performing teams and driving process improvements.

Responsibilities:
  • Manage a team of quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
Qualifications & Experience:
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
Key Skills:
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
Preferred Experience & Work Hours:
  • Background in shared services or BPO environments with global insurance carriers.
  • Experience working with or overseeing vendor QA teams.
  • Knowledge of tools used in underwriting operations and workflow management.

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