Senior Underwriting Process Manager

3 days ago

Shimoga, Karnataka, India beBeeQuality Full time ₹ 12,00,000 - ₹ 18,40,000
Job Opportunity:

We are seeking an experienced and skilled Quality Assurance Team Leader to oversee our Quality Assurance function.

The ideal candidate will have a strong background in underwriting processes, policy documentation, and insurance regulatory compliance. They should also possess excellent analytical skills, with the ability to drive root cause analysis and process improvements.

The successful candidate will lead a team of Senior Quality Assurance Analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements.

Responsibilities:
  • Manage a team of Senior Quality Assurance Analysts performing independent QA audits on underwriting work done by BPO Partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
Qualifications & Experience:
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
Key Skills:
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High level of accountability, organizational skills, and decision-making ability.

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