
Order Processing Specialist
3 days ago
Job Title: Order Management and Billing Analyst
Key Responsibilities:- Coordinate order processing and billing activities for contracts.
- Supervise and manage daily tasks of the Customer Advocate Team, overseeing areas such as:
- Obtain and review legal agreements for completeness of terms and conditions for maintenance billing.
- Maintain equipment databases and process updates, additions, and cancellations.
- Generate invoices covering preferences and validate revenue recognition criteria triggering system invoices.
- Adhere to procedures in compliance with policies.
- Perform reconciliation and reporting, including monthly verification of revenue data, providing corrections and clarifications of reported results.
- Ensure archiving and record retention in accordance with policies and practices.
- Provide internal and external audit support as requested.
Education: Bachelor's degree in finance, accounting, business administration, or a related field is required.
Experience:
- Ability to work collaboratively with other team members.
- Minimum one year of experience in Order Management and Billing, preferably in a global or multinational company.
- Strong problem-solving and customer service skills are essential.
- Effective communication with all parties involved at different levels of the process is crucial.
- Dedication and a strong sense of accountability are necessary.
- A high sense of urgency and passion for delivering excellent service and problem-solving are required.
Preferred Qualifications:
- Exposure or experience is preferred.
- Global/multi-country experience is strongly preferred.
- Analytical skills are desirable.
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