Wireless DAS RF Engineer: Expert in Indoor Radio Network Design and Optimization

11 hours ago


Delhi, Delhi, India Black Box Full time

Job Description:

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We are seeking a highly skilled Wireless DAS RF Engineer to join our team at Black Box. As a key member of our engineering team, you will be responsible for designing and optimizing indoor radio networks to ensure seamless connectivity and exceptional client satisfaction.

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Key Responsibilities:

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  • Technical Escalation Support: Provide expert troubleshooting support for complex issues related to hardware, software, and wireless connectivity, working closely with clients and internal stakeholders to resolve issues efficiently.">
  • Problem Analysis and Resolution: Identify, diagnose, analyze, and resolve escalated technical issues effectively and promptly, using root cause analysis and comprehensive documentation to aid in future issue resolution.">
  • Client and Vendor Relationship Management: Foster professional and productive relationships with clients and key stakeholders, ensuring service continuity that meets or exceeds client expectations.">
  • Field Service Coordination: Assess the need for deploying field resources to address client requests and manage the incident lifecycle, coordinating service desk dispatch processes when necessary.">
  • Knowledge Development and Industry Trends: Continuously expand knowledge of market trends, industry standards, and best practices, leveraging insights to recommend and implement improvements.">
  • Client Service and Satisfaction: Create a service-oriented environment focused on anticipating, identifying, and resolving client issues, striving to meet all service level agreements (SLAs) and client satisfaction goals.">
  • Service Desk and Ticket Management: Monitor ticket volume, analyze trends, document issues, and manage the timely closure of assigned tickets, ensuring availability of insights for future troubleshooting.">
  • Cross Department Collaboration: Promote collaborative working relationships across the organization, ensuring alignment with company objectives and seamless service desk operations.">
  • Performance Monitoring and Improvement: Use escalation paths, performance reports, and feedback to recommend improvements in service delivery and meet performance targets aligned with key performance indicators.">
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Requirements:

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We are looking for a candidate with a strong background in indoor radio network design and optimization, with a minimum of 7 years of experience in this field. The ideal candidate should have proficiency in iBwave software for RF design and coverage map creation, as well as knowledge of indoor system components and concepts like neutral host solutions and DAS (Active, Passive, Hybrid).

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In addition, the candidate should have experience with DAS installation, optimization, and verification, including signal surveys and troubleshooting for performance improvements. Familiarity with DAS equipment from manufacturers such as CommScope, Corning, JMA TEKO, SOLiD, ADRF, and Comba is also required.

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The successful candidate should possess strong problem-solving, systems analysis, and documentation skills, with a record of root cause analysis and continuous improvement. Ability to collaborate across functions to enhance product/service offerings and deliver smooth client experience is essential.

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Salary: ₹1,200,000 - ₹1,500,000 per annum

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Benefits: We offer a comprehensive benefits package, including medical insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

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About Us:

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Black Box is a leading provider of IT and communications solutions, serving clients across various industries. Our team of experts works closely with clients to understand their needs and provide tailored solutions that meet their requirements.

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How to Apply:

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To apply for this exciting opportunity, please submit your resume and cover letter to us. We look forward to hearing from you



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