Program Service Director

2 days ago

Pune, Maharashtra, India beBeeManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000
Senior Program Manager

We are seeking a highly skilled and experienced Senior Program Manager to lead our South India and Sri Lanka programs. As a key member of our team, you will be responsible for managing the performance of trip leaders, developing and implementing training plans, and ensuring the delivery of exceptional customer experiences.

  • Key Responsibilities:
  • Manage the performance of trip leaders, including hiring, training, and coaching.
  • Develop and implement training plans to ensure trip leaders have the skills and knowledge needed to deliver exceptional customer experiences.
  • Lead trip leader meetings and training sessions, both in-office and on-the-road.
  • Assign trip leaders to departures based on past performance and company needs.
  • Interact regularly with travelers on-site and provide 24/7 emergency support as needed.
  • Read and analyze passenger quality reports and comments to develop coaching plans for trip leaders.
  • Create and distribute monthly newsletters to trip leaders.

Requirements and Qualifications:

  • Skills and Experience:
  • 3+ years of experience in hiring, training, and managing individual and team performances.
  • A strong and engaging leader with excellent communication and interpersonal skills.
  • Ability to travel up to 50% of the time.
  • Excellent verbal and written command of the English language.
  • Confidence in public speaking and presentation.
  • Demonstrated success in making tough decisions and taking risks.

What We Offer:

  • Competitive salary package.
  • 5 days work week.
  • Vacation 18 days.
  • Health and accident insurance.
  • Incentive bonus based on targeted results.
  • Personal and professional growth opportunities.
  • Milestone bonus and travel certificate for every next 5th anniversary of employment.
  • Associate deals – worldwide GC tour packages available at discounted prices.
  • Referral bonus.
  • Full training program onsite.
  • Unique corporate culture.
  • Opportunity to gain experience in all aspects of the travel business and streamline your career.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your detailed resume with recent photo and a cover letter explaining how your experience relates to South India and Sri Lanka.

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