Expert Network Technician

2 days ago

Kota, Rajasthan, India beBeeNetwork Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

We are seeking an experienced Network Engineer to join our team. The ideal candidate will have a strong background in network operations and be able to work independently.

The successful candidate will be responsible for monitoring and reporting alerts from network devices, working on raised and assigned tickets/alerts from the ITSM tool, handling fault management with service providers for network-related issues, coordinating with L2 engineers for issue resolution and change management, performing network-related changes on network devices as per role and accessibility defined in SOP, preparing and maintaining network-related reports such as branch down call report and bandwidth utilization report, monitoring and managing the Bank's network infrastructure (devices, links, etc.), providing escalation support for L1 (Zonal Engineers); escalating issues to L2/L3 engineers if not resolved, receiving calls from branches, raising tickets (if not already available in the system), and sharing the ticket number, adding new network devices into the network and ensuring they are recorded in the asset management system, following up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices), and following up for RMA replacements.

Required Skills and Qualifications
  • A valid CCNA / JNCIA / CCNP Routing and Switching / Security certification
  • OEM valid intermediate-level SD-WAN certification
  • Postgraduate / Graduate / Diploma qualification
Responsibilities
  1. Monitor and report alerts from network devices
  2. Work on raised and assigned tickets/alerts from the ITSM tool
  3. Handle fault management with service providers for network-related issues
  4. Coordinate with L2 engineers for issue resolution and change management
  5. Perform network-related changes on network devices as per role and accessibility defined in SOP
  6. Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report
  7. Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  8. Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
  9. Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  10. Add new network devices into the network and ensure they are recorded in the asset management system
  11. Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
  12. Follow up for RMA replacements

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