Product Complaints Specialist

2 days ago


Hyderabad, Telangana, India Novartis Full time
Job Description:

At Novartis, we are committed to reimaging medicine to improve and extend people's lives. As a Product Complaints Specialist, you will play a vital role in handling market complaints received from across the globe.

About the Role:
We are seeking an experienced professional to join our team as a Product Complaints Specialist. In this role, you will be responsible for reviewing investigation reports received from Novartis sites and Contract Manufacturing Organizations. You will also collaborate with external Supply organization and Novartis sites/Country pharma organizations for continuous improvement.

Key Responsibilities:
* Perform day-to-day activities of processing market complaints assigned as per relevant SOPs/business matrix and SLA timelines
* Assist in data collection and reporting of KPIs
* Assist in continuous improvement initiatives
* Manage ad-hoc projects assigned in area of work
* Proactively report all deviations through timely escalations
* Implement continuous process improvement projects to enhance quality/productivity

Requirements:
* 5-8 years of relevant experience in Quality Operations
* Thorough understanding of Quality Management Systems
* Able to review market complaints investigation reports
* Basic understanding of product manufacturing/Pharma products and lifecycle events
* Basic understanding of Track wise performance KPIs
* Basic understanding of MS Excel
* Awareness of GXP Communication Skill
* Fluent in verbal and written English/knowledge of other languages is an added advantage



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