High-Tech Solutions Expert

3 days ago

Kottayam, Kerala, India beBeeProblemSolver Full time ₹ 8,00,000 - ₹ 12,50,000
Technical Support Engineer Job

We are seeking a skilled Technical Support Engineer to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about providing top-notch customer service.

Job Description:

The successful candidate will be responsible for resolving technical cases created by customers. They will work with various technologies, including web, chat, email, case updates, and direct telephone support. The engineer will employ diagnostic tools to isolate the potential cause of the issue and manage challenging issues assigned to them.

Key Responsibilities:

  • Resolving technical cases created by customers
  • Working with various technologies, including web, chat, email, case updates, and direct telephone support
  • Employing diagnostic tools to isolate the potential cause of the issue
  • Managing challenging issues assigned to them

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A bachelor's degree in computer science or a related field (or equivalent degree and experience)
  • 2+ years providing customer-facing technical support (ITOM applications)
  • Good communication skills

Desirable Skills:

It would be great if you also had:

  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting
  • Ability in server administration across OS platforms (Windows/Unix)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
  • Experience with troubleshooting tools such as Wireshark and Traceroute
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficiency with analyzing log files and standard debugging concepts
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and enthusiastic individual with excellent communication skills and a passion for providing exceptional customer service, please submit your application. We look forward to hearing from you

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