Professional Operations Specialist

4 days ago

Ajmer, Rajasthan, India beBeeAssessment Full time ₹ 13,50,000 - ₹ 16,37,000
Operations Coordinator Role

The Operations Coordinator plays a pivotal role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Working closely with partners, this individual will manage schedules, ensure compliance, and provide essential tools and processes for efficient exam delivery.

  • Key Responsibilities:
  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
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