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BPO Collections Professional

1 week ago

Mumbai, Maharashtra, India Firstsource Full time
Career Growth Opportunities

As a Collections Executive at Firstsource, you will have the opportunity to work on challenging projects, develop your skills, and advance your career. Our company offers a competitive salary, night shift allowances, and other benefits. If you are a motivated individual looking for a new challenge, we encourage you to apply for this position.

Responsibilities:

  • Handle inbound and outbound collections calls for US credit card customers
  • Resolve payment discrepancies, negotiate settlements, and manage accounts
  • Ensure accurate data entry and documentation for each case
  • Achieve collection targets while maintaining a high level of customer service

Requirements:

  • Minimum 6 months of experience in BPO collections
  • Knowledge of US credit card services and collections process preferred
  • Strong communication and negotiation skills
  • Ability to work in rotation shifts, including night shifts
  • Good problem-solving skills and attention to detail