Fleet Operations Specialist

1 day ago

India beBeeExperiential Full time ₹ 10,00,000 - ₹ 17,50,000

Job Overview:

The Experiential Fleet Operations Technician role is a critical position in ensuring the optimal performance and reliability of our clients' global experiential and event production fleet.

This position requires a strong technical background and proficiency in event technology, live streaming, and broadcast technologies, including IP-based video, audio, control, and lighting systems as well as IT system administration of Windows and Linux-based systems.

Key Responsibilities:
  • Proactive maintenance project development and execution, configuration, and documentation of broadcast streaming and experiential & event technology infrastructure.
  • Issue resolution and root cause analysis for issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.
  • Identification of patterns in technical issues escalated across the fleet and proactive development of projects to deploy appropriate solutions globally to ensure consistent fleet operations.
  • Scripting utilization for efficient methods to configure and deploy hardware and software infrastructures.
  • Coordination with partner services, client teams, and SMEs for global support.
  • Impact reporting or projected impact to team lead & stakeholders.
  • Support for experiential site operations as needed with projects and setup of various event or show elements.
  • Development and maintenance of a knowledge base to support fleet operations for all tiers in the service.
Required Skills and Qualifications:
  • Navigating and troubleshooting AVCL deployments on corporate network infrastructure.
  • General IT and high-performance media on networks.
  • Management of our clients proprietary Cloud experience platform services.
  • Remote enrollment & configuration of Mac, Linux & Window fleet via UEM, SSH, VNC & Chrome Remote Desktop.
  • Monitoring stability of deployment infrastructure.
  • Platform and system administration.
  • Validation testing for newer interactive exhibit releases.
Must-Haves:
  • Proficiency with Unix, Windows & Mac based operating systems.
  • Proficiency with online & event video production technologies.
  • Familiarity with enterprise level network switches & routers.
  • Knowledge of advanced signal flow for audio, video, lighting, network, and control.
  • Ability to create detailed documentation & project proposals.
  • Flexibility to continuously teach and be taught new technologies and workflows.

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