Tech Support Specialist for Architectural Design Firm

5 days ago


Delhi, Delhi, India M Moser Associates Full time

We are seeking a highly skilled IT Systems Technician to join our dynamic Methods and Systems team at M Moser Associates. Our ideal candidate will have a basic knowledge of O365, Autodesk, Adobe, and a passion for technology in the context of interior design.

M Moser Associates is a leading Architectural design, engineering, and interior design firm with a global presence. We specialize in creating innovative and inspiring spaces, and we need someone who can help us enhance our IT infrastructure to facilitate the creative and technical work of our interior design teams.

This role offers an exciting opportunity to work with cutting-edge software applications critical to our design and project management processes. You will be responsible for maintaining, troubleshooting, and providing technical support for various software applications used by our design teams.

Key Responsibilities:

  • Application Support: Provide technical support for O365, Autodesk, Sketchup, and Adobe Creative Cloud applications, ensuring they run smoothly for all users.
  • Installation and Configuration: Install, configure, and update software applications as needed, ensuring compatibility and compliance with company standards.
  • Troubleshooting: Identify and resolve software-related issues promptly to minimize downtime and disruptions to design workflows.
  • User Training: Create user guides to help team members maximize their proficiency with software applications.
  • Collaboration: Collaborate with other IT team members to integrate software applications into our broader IT infrastructure.
  • Security: Implement and maintain security measures to protect sensitive design data and ensure the confidentiality of client information.

You will also be responsible for keeping detailed records of software configurations, issues, and resolutions for future reference.

To succeed in this role, you will need to have a graduate degree in Computer Science, a basic understanding of Microsoft Office 365, including SharePoint, Word, Excel, PowerPoint, and Outlook, as well as Adobe Creative Cloud applications, including Photoshop, Illustrator, and InDesign. Strong problem-solving skills and a proactive approach to addressing technical issues are essential. Excellent communication skills in English, both written and verbal, are required. The ideal candidate will also have attention to detail and a commitment to providing high-quality support.

We estimate the salary for this role to be approximately $60,000 - $80,000 per year, depending on experience. If you have a strong passion for technology and a desire to work in the interior design industry, we encourage you to apply for this exciting opportunity.



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