IT Operations Director
2 weeks ago
Job Title: IT Operations Director - Team Lead for High Efficiency
About Us:
Brillio Technologies Pvt. Ltd is a leading provider of digital technology solutions, helping businesses drive innovation and growth.
Job Summary:
We are seeking an experienced IT Operations Director to lead our IT support team in delivering high efficiency and productivity. The ideal candidate will have 5 years of experience in managing day-to-day application support operations, with expertise in project management methodologies and processes.
Key Responsibilities:
- Manage a team of supervisors and agents to achieve performance targets and conduct regular performance reviews.
- Develop and implement strategies to improve team productivity, cost efficiency, and customer satisfaction.
- Collaborate with the global Operations team on cross-region and cross-functional projects.
- Proven track record of leading at least 20+ FTEs and influencing teams without direct reporting structure.
Requirements:
The successful candidate will have:
- A degree in Computer Science or related field.
- At least 5 years of experience in IT operations management.
- Expertise in project management methodologies and processes.
- Strong technical skills in using ticketing tools, logging tools, monitoring tools, and basic understanding of Java and API calls.
- Knowledge of ITIL (Problem/Incident/Change Management).
Estimated Salary: ₹2,400,000 per annum.
Location: Chennai/Thane.
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