Global Operations Director

2 weeks ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
Job Summary

We are seeking a highly experienced Global Operations Director to lead our India operations.

Responsibilities
  • Develop and implement strategies for program implementation.
  • Oversee the status of all vSOWs in execution and track overall KPI/SLA for the program.
  • Manage and oversee overall operations and implementation, including automation and Gen AI platform implementation.
  • Work with RMG to onboard resources and track progress as a dashboard to leadership daily till steady state.
  • Resolve customer complaints efficiently by working with team members.
  • Mange overall cost/margin for program execution and mentor employees at senior levels.
Requirements
  • Leadership engagement with customers at strategic level.
  • In-depth knowledge of IT infrastructure management, with strong customer-oriented approach and delivery bias.
  • Ability to prioritize and allocate resources/effort appropriately for efficient delivery.
  • Experience in working with diverse groups, gathering information, and communicating effectively with people.
  • Possesses excellent persuasion, negotiation, and judgment skills.
Benefits
  • Estimated salary: ₹20-35 lakhs per annum (based on location and industry standards).
  • Ongoing opportunities for professional growth and development.


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