Dedicated Systems Resolution Specialist
1 day ago
Job Overview
We are seeking an experienced technical professional to collaborate with our client's IT team in resolving complex IT tickets related to the Dealership Management System (DMS). The ideal candidate will possess strong analytical skills, a deep understanding of business systems environments, and a commitment to delivering high-quality IT services.
About RapidBrains
RapidBrains is a leading provider of innovative solutions and expert talent for businesses. We pride ourselves on delivering exceptional results through our talented team and cutting-edge approach.
Key Responsibilities
- Collaborate with the client's IT team to resolve IT tickets specific to the DMS, utilizing methodical troubleshooting techniques and structured problem-solving approaches.
- Adhere to established procedures and service level agreements, ensuring timely resolution of tickets and maintaining high customer satisfaction ratings.
- Troubleshoot and resolve system-related issues, following industry-standard best practices and leveraging experience with ticket-based IT systems.
- Provide regular status updates to the client, ensuring clear communication and transparency throughout the issue resolution process.
- Identify opportunities for process improvements and contribute to their implementation, driving continuous quality enhancement and efficiency gains.
Requirements and Qualifications
- Proven experience in ticket-based IT systems and troubleshooting system-related issues, with a focus on Dealership Management Systems (DMS) or similar ERP platforms.
- Familiarity with business systems environments and a strong understanding of ITIL or IT Service Management frameworks, including certification or equivalent knowledge.
- Proficiency with remote collaboration tools and ticket management systems such as ServiceNow, Zendesk, or Jira, with the ability to adapt quickly to new technologies.
- A salary range of $90,000 - $110,000 per annum, commensurate with experience, reflects the value we place on attracting and retaining top talent in this field.
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