Master Communication Facilitator

3 days ago

Navi Mumbai, Maharashtra, India beBeeCommunications Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking an experienced Communication Coach to lead and direct the learning culture and vision in new hire batches.

  • Develop and implement training programs for new agents, focusing on communication skills.
  • Provide floor support, BQ management, and train on accent, cultural, and behavioral development.
  • Support the Learning manager by providing development to the on-site frontline to deliver business objectives.
  • Manage training programs and the learning experience for adult learners, ensuring effective knowledge transfer.
  • Recruit, hire, train, manage, appraise, and develop a team of trainees to enable them to progress effectively.
  • Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
  • Conduct complex training classes and develop evaluation and validation instruments.
  • Establish client contacts to gain knowledge and provide support in the development of training material.
Required Skills and Qualifications
  • Minimum 2+ years of experience as a Voice & Accent Trainer.
  • Strong understanding of computer basics, including Windows, Excel, Word, Email, and Internet.
  • Background in MCP – minimum 2000 and/or Windows XP and 2003.
  • Proven client relationship skills, consultancy skills, and ability to design and evaluate learning material.
  • Excellent interpersonal, organization, and time management skills.
  • Ability to deliver both UK and US content.
Preferred Qualifications
  • Training and Development qualifications.
  • Travel Required: Some travel and overnight stays required to support other sites.

Flexibility in work schedules is required as the role requires interacting with clients from different regions/countries.

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