
Software Lifecycle Manager
2 weeks ago
The primary responsibility of this role is to manage the entire lifecycle of software assets, encompassing procurement, license administration, compliance, renewals, and vendor coordination.
This position necessitates close collaboration with IT, procurement, legal, and desktop support teams to ensure that software utilization aligns with contractual, financial, and regulatory requirements.
Main Responsibilities- Software Request & License Management: Process software requests through BMC Helix/Digital Workplace Portal. Validate license availability and assign licenses via vendor portals (e.g., Microsoft 365, Autodesk). Initiate license harvesting or procurement when necessary. Maintain accurate records of license assignments, usage, and compliance.
- Contract & Renewal Management: Track contract expirations using dashboards (Asana, Remedy). Coordinate with legal and procurement for contract reviews and renewals. Ensure Ariba contracts are active and published before PR/PO creation. Maintain documentation in Ariba and Remedy for audit readiness.
- Procurement & Purchase Order (PO) Process: Create and manage Purchase Requisitions (PRs) and POs in SAP. Collaborate with the Center of Excellence (COE) for PR processing. Ensure all approvals (gatekeeper, manager, cost center) are documented. Track PO status and update stakeholders accordingly.
- Vendor & Communication Management: Utilize shared mailboxes for all vendor interactions. Ensure all communications are tagged to relevant Remedy tickets. Coordinate with vendors for quotes, license keys, and order confirmations.
- Software Deployment & Packaging: Coordinate with desktop engineering and local IT for software packaging and deployment. Track deployment status and update Remedy tickets. Manage add-ons and plugin deployments via Intune and Microsoft Entra.
- Compliance & Audit: Conduct regular license usage reviews and reclaim unused licenses. Ensure all actions are documented for audit and compliance. Support internal and vendor audits by providing accurate license data.
- Dashboards & Reporting: Maintain and update SAM dashboards for renewals and compliance tracking. Export and format data from Remedy for dashboard imports. Use dashboards for team coordination and audit visibility.
- Bachelor's degree in IT, Business, or related field.
- 3–6 years of experience in Software Asset Management or IT Procurement.
- Proficiency in SAP, Ariba, Asana, Remedy (BMC Helix), and Microsoft 365 Admin Center.
- Strong understanding of software licensing models and compliance.
- Experience with vendor portals and contract management systems.
- Excellent documentation, communication, and stakeholder management skills.
- Ability to work independently and collaboratively in a global team environment.
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