Digital Workflow Strategist

3 days ago

Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 12,00,000 - ₹ 20,00,000

Job Opportunity

We are seeking a highly skilled and motivated professional to fill the role of Zen Desk Specialist. The successful candidate will be responsible for implementing and maintaining the platform's workflows, ensuring seamless integration of Autonomous AI Agent capabilities, and driving operational excellence.

About the Role

The Zendesk Specialist supports the execution of the platform's strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving.

Key Responsibilities

  • Workflow Implementation
    • Configure and implement workflows as directed by the organization to meet business requirements.
    • Leverage Autonomous AI Agent capabilities to enhance automation and productivity.
    • Ensure workflows are efficient, maintainable, and aligned with platform standards.
  • Operational Excellence
    • Troubleshoot and resolve technical issues related to platform performance.
    • Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.
    • Ensure integrations with third-party tools function reliably.
  • Collaboration and Training
    • Partner with stakeholders to understand strategic priorities and translate them into operational tasks.
    • Train end-users and provide ongoing support to improve user experience and satisfaction.
  • Platform Optimization
    • Identify opportunities to improve platform performance and efficiency.
    • Implement updates and improvements to ensure the platform remains aligned with best practices.

Required Skills and Qualifications

  • Hands-on experience in configuring and implementing workflows in Zendesk.
  • Familiarity with Zendesk Autonomous AI Agent functionalities.
  • Strong problem-solving and troubleshooting abilities.
  • Effective collaboration and training skills.

Benefits

This role offers the opportunity to work on a cutting-edge platform, drive operational excellence, and make a meaningful impact on the organization.

Career Growth

The successful candidate will have opportunities for professional growth and development, including training and certification programs.

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