
Financial Services Claim Manager
2 days ago
About the Role:
The Claims Operations Manager is responsible for the efficient and accurate processing of cashless insurance claims. This involves ensuring timely closure to policyholders and seamless coordination with insurance providers.
Key Responsibilities include verifying policy coverage, reviewing medical records, coordinating with Insurers, and maintaining detailed and accurate records of all claim-related activities.
- Manage End-to-End Cashless Claims: Ensure that claims are processed accurately and efficiently, meeting or exceeding established service level agreements and performance metrics.
- Verify Policy Coverage: Review and verify policy details to ensure that the claim is eligible for cashless processing according to the terms and conditions of the insurance policy.
- Provide Customer Service: Respond to inquiries from employees and other stakeholders regarding claim status and any related queries.
Benefits:
This role offers an opportunity to work in a dynamic environment and develop skills in customer service, claim management, and team collaboration.
Requirements:
- At least 2 years of experience in customer-facing roles
- Past Experience in voice profile would be an added advantage
- Experience in cashless/ TPA
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