Chief Technical Architect

4 weeks ago

Bengaluru, Karnataka, India Kapture CX Full time

About Kapture CX

We're a leading Enterprise-grade SaaS-based Customer Support Automation platform, providing businesses with all-in-one customer service software. Our cloud CRM is designed to meet industry needs, making daily customer operations simple and efficient.

Our Vision

We strive to build a world-class customer support ecosystem, partnering with leading brands like Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Phillips, Prestige, and more.

Our Team

We're an agile, customer-focused team seeking a strategic VP of Engineering to lead our engineering talent, deliver top-tier software solutions, and drive interdisciplinary strategies.

The Role

  • Lead and mentor a high-performing engineering team, promoting collaboration and innovation.
  • Ensure alignment with our product vision through excellent execution and technical leadership.
  • Serve on senior leadership, collaborating across departments to drive business objectives.
  • Create a culture of innovation, speed, and continuous improvement, raising engineering standards.
  • Participate in strategic planning with Product Management and Design teams, translating company objectives into technical solutions.
  • Oversee technical engineering designs, resource allocation, and Agile-driven implementation.
  • Build cross-departmental relationships that enhance alignment with company strategy.
  • Model our core values, promoting empathy, transparency, and accountability.
  • Actively solve complex engineering problems while ensuring best coding practices are followed.
  • Manage KPIs, including velocity, estimation accuracy, and defect rates, to maintain high-quality standards.
  • Ensure successful project delivery within established budgets and timelines.
  • Oversee onboarding and training programs for new engineering hires, guiding them through technical courses and workshops.
  • Collaborate closely with the CTO on department-wide initiatives, advancing our mission.

Your Qualifications

  • 8+ years of experience in software engineering leadership, with a proven track record in high-growth SaaS companies.
  • 5+ years of hands-on software development experience, building enterprise SaaS solutions in the cloud.
  • Strong background in technical guidance and engineering strategy.
  • Demonstrated success in leading Agile/Scrum engineering teams for scalable software solutions.
  • Expertise in CICD workflows, release management, and production deployment processes.
  • Exceptional interpersonal and communication skills with an ability to build strong cross-functional relationships.
  • Experience with JAVA, Kafka, Mysql, web services, and front-end web development.
  • Proficient in leading and scaling engineering teams within a SaaS environment.
  • Ability to effectively engage in discussions with product architects, engineers, and business stakeholders, driving meaningful technical decisions.
  • A positive, collaborative approach and ability to champion change within the team and across the organization.

Estimated Salary: ₹2500000 - ₹5000000 per annum

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