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Service Contract Renewal Specialist
1 week ago
About the Role
As a Service Contract Renewal Specialist at Kestone, you will work closely with the regional Service Sales Manager and other channels to drive business growth. The role involves initiating renewal processes for Service Contracts in a timely manner, converting warranty contracts into service agreements, and providing internal sales teams with pricing information and marketing collateral.
Key Responsibilities:
- Initiate renewal processes for Service Contracts 90 days before expiry
- Convert warranty contracts into service agreements within specified timelines
- Support internal sales teams with price quotations and marketing materials
- Candidate Requirement: Any Graduate or Postgraduate with 3+ years of relevant experience in Inside Sales/Remote Sales, Service Sales Support function, Backend Operations with customer interaction. Knowledge of SAP or any other CRM is required, while MS Excel skills are an added advantage.
Nature of Experience: Preference will be given to candidates with experience in Healthcare, Pharma, or similar Industries/Domains. Key skills required include Customer Centric approach, high motivation, Analytical skills, ability to work independently, Good Communication skills, and commercial acumen.
Job Requirements:
- Customer Interaction and Follow-up on Value-Added Services like qualification orders and other service enquiries
- Administering the Service Contract business through renewals, quotation preparation, contract document preparation, contract implementation, invoicing, and follow-up on unpaid invoices
- Maintaining Contract Forecasting files and providing summaries upon request
- Running monthly renewal lists and distributing them to RM's to ensure timely renewal and conversion process
Why Join Us:
Kestone offers a dynamic work environment with opportunities for professional growth and development. If you possess the required skills and qualifications, we encourage you to apply for this challenging role and be part of our team.
