
Vehicle Services Associate
2 days ago
Key Responsibilities:
- Assist customers with vehicle-related issues, providing accurate information and solutions.
- Coordinate with service centers, mechanics, or technical teams to resolve customer problems in a timely manner.
- Raise and track warranty claims, ensuring complete documentation.
- Offer technical troubleshooting guidance based on customer feedback.
- Follow up with customers until issues are resolved and satisfaction is ensured.
- Maintain records of interactions using CRM tools.
- Escalate complex cases to higher support teams when necessary.
Eligibility Criteria:
- Education: Minimum Graduate (any stream); preference for automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
Requirements include staying updated with latest vehicle technologies, company policies, and warranty terms. As part of our commitment to excellence, additional responsibilities may include updating knowledge about new vehicle technologies and industry developments.
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