
Content Expert for Hotel Industry
5 days ago
We are seeking an experienced Senior Content Specialist to join our team. This role involves working with a keen eye for detail, excellent command of English, and the ability to write and edit grammatically error-free content.
Main Responsibilities:- Develop a comprehensive understanding of content management systems and conduct training sessions for large clients.
- Respond, manage, and resolve customer queries and issues received via a ticketing system and chat.
- Oversee and handle the customer experience of key customers, including project management, resource assignment, and timely deliveries of projects.
- Drive and oversee the allocation of work assignments and timely delivery of the same.
- Prioritize and manage several open issues simultaneously, operate multiple projects internally, and perform quality checks on the team's tickets to improve quality.
- Create Standard Operating Procedures (SOPs), manuals, and checklists, and document product knowledge in detailed steps.
- Provide feedback and escalate unresolved issues to internal departments.
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify, write, and edit content.
- Familiarity with the hotel and travel industry.
- Basic technical skills to work with content management systems.
- Knowledge and understanding of SEO best practices.
- Ability to work with customers, large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines.
This is an exciting opportunity to join our dynamic team and contribute to the growth and success of our organization.
As a Senior Content Specialist, you will have the chance to develop your skills, expand your knowledge, and take on new challenges. You will be part of a collaborative and supportive team that values innovation, creativity, and teamwork.
Why Choose Us?We offer a stimulating work environment, opportunities for professional growth, and a competitive compensation package. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
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