Compassionate Patient Care Specialist

1 day ago

Mumbai, Maharashtra, India beBeePatientCare Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

Our organization is seeking a compassionate and organized individual to fill the role of Patient Support Coordinator. This position involves providing exceptional support services to patients and their families, ensuring a smooth transition through the onboarding process.

The ideal candidate will possess excellent communication skills, be fluent in the local language, and have a deep understanding of the community and cultural context.

Key Responsibilities
  • Ensure patients and caregivers feel welcomed and supported during onboarding by coordinating meetings between patients and nutritionists.
  • Guide new patients and families through the onboarding process, providing clear guidance and support as needed.
  • Follow up with patients who miss nutrition appointments and re-engage them, ensuring they receive the support they need.
  • Assist in organizing support group meetings, activities, and events for patients and families.
  • Collaborate with hospital staff, nutritionists, and internal teams to ensure patient needs are met.
  • Oversee smooth operations of the nutrition center and ensure all support services are running effectively.
Aid and Support Management
  • Identify and connect with local vendors for nutritional aid and supplies, managing aid distribution to ensure quality and timely availability.
  • Coordinate with the procurement team, manage invoices, and maintain stock levels to ensure seamless operations.
  • Identify and onboard patient or caregiver advocates for program engagement, facilitating patient visits and documentation.
Requirements
  • Graduate in any discipline; Master's in Social Work is a plus.
  • 1–2 years of experience in the social sector or community-facing roles.
  • Fluent in the local language and familiar with community and cultural context.
  • Basic Excel skills and comfort using computers, email, phone, and WhatsApp.
  • Must own a smartphone.
  • Passion for social change and patient well-being.

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